Client Services Director

SOUP.WORLD, the in-house creative studio at NTS, is seeking an experienced and commercially minded Client Service Director to lead our client service function.

In this role, you’ll oversee our Project Management department, lead its operational structure, strengthen how we service and grow accounts, and support SOUP.WORLD on its journey to becoming a best-in-class creative agency operation, within the wider NTS organisation.

You’ll report directly into the Global Director Creative Solutions, and work closely with senior stakeholders across Creative, Music, Production and New Business.

Founded in 2011, NTS provides curious minds with a home for bold, diverse and discerning music discovery. Today, we’re a global platform and creative ecosystem — broadcasting from around the world and collaborating with some of the most exciting names in music, fashion, and culture.

About You

You’re a senior client service leader with strong commercial instincts and a clear point of view on how great agencies operate. You bring structure, clarity and confidence to complex, multi-stakeholder accounts and you’re comfortable balancing creativity with operational rigour.

You’ve grown and nurtured client accounts before and understand how to move teams beyond delivery into long-term partnership thinking. You care deeply about how clients are serviced, how teams are supported, and how work is delivered.

You’re calm under pressure, decisive when needed, and trusted by both clients and internal teams. Importantly, you know how to protect creative integrity while meeting commercial realities.

Responsibilities include

• Own senior client relationships across key SOUP.WORLD accounts, acting as a trusted strategic partner.

• Serve as the senior escalation point for client challenges, feedback and delivery risk.

• Mentor and develop the account management team, setting clear standards and expectations.

• Champion the operational structure of the partnerships function and how it works across SOUP.WORLD and NTS.

• Upskill the team in business development and sustainable account growth.

• Strengthen cross-department communication and ways of working to improve efficiency and delivery.

• Evolve the account management model to support proactive leadership and long-term partnerships.

• Oversee project scoping, planning and delivery, improving clarity around timelines, budgets and responsibilities.

• Identify risks early, remove blockers and support teams to deliver with consistency.

• Oversee commercial performance across the client service function, including scopes, fees and profitability.

• Partner closely with New Business to ensure smooth handover and long-term success of new accounts.
  

Key Requirements

• 10+ years’ experience in account management within a creative agency, media publisher, or brand-side studio.

• Proven track record of growing and nurturing accounts with commercial responsibility.

• Experience working within or alongside music, fashion, or culture brands.

• Experience managing and developing multi-level account teams.

• Demonstrated ability delivering integrated, multi-channel campaigns, including live events, content production, and digital activations.

• Exceptional client management skills — confident in leading meetings, setting expectations, and nurturing long-term relationships.

• Excellent written and verbal communication skills and confident when presenting ideas and updates to senior stakeholders

• High level of organisation and attention to detail, with experience managing multiple complex projects simultaneously.

• A solutions-focused mindset

• Financial fluency - comfortable overseeing budgets, negotiating fees, and tracking profitability.

• Strong understanding of creative processes across content, design, events, and production.

• Care about working in an environment where creativity, community, and culture are at the heart of what we do.

Nice to Have

• Experience working on large-scale events.

• Experience helping scale or formalise agency processes during periods of growth.

• Familiarity with the NTS ecosystem and an understanding of its values, and creative standards.

• A personal network of trusted freelancers and creative collaborators.

• Experience producing international or multi-market projects.

• Knowledge of project management tools such as Google Drive, Slack and Toggl

Returns

• This is a full-time fixed term contract  However, we are also happy to consider applicants wishing to work part-time on a 4 day week. If so, candidates should state their availability clearly in the application.

• Monday and Friday, working from home and Tuesday, Wednesday, Thursday working in the Dalston London HQ

• Flexible start time 9am - 5pm / 9:30pm - 5:30pm / 10am - 6pm

• 23 days holiday/ year + bank holidays + your birthday off

• 4 x additional days off between Christmas and New Year for office closure

• Employee Assistance Program with Health Heroes

• NTS goods allowance

• Enhanced Maternity and Paternity

• Auto enrolment into workplace pension after 3 months with Smart Pensions 

• A dynamic, inclusive, and supportive work environment.

• The chance to work on exciting and diverse projects with high-profile clients.

• Applicants must be eligible to work in the UK.

NTS is a diverse team, and warmly welcomes applicants from all backgrounds. We particularly welcome applications from underrepresented groups. If any potential applicants have accessibility needs and would like some assistance completing the application, we are here to help - please email us at support@ntslive.co.uk.

To apply

Please fill out this form by midnight on Sunday 22nd March 2026
No agencies or recruiters please.